About Carol

You really can't do better. It's not just that Carol is always prepared and is the connsumate professional, most of all it's that she cares. She knows the market and explains it well. If you're a seller she knows how to maximize the value of your home. If you're a buyer she reads that market better than anyone and knows what it will take. Making an offer is a very nuanced process, and no one knows the nuances better than Carol Jeans. If you go with someone else you will be missing out.

The fact that I bought a house with Carol and sold that same out 21 years later is a sign that Carol is the one to pick. To say she is detail oriented and always on top of things is an understatement. Because I had a significant brain injury, she and her team stepp up to manage vendors and handle things for me that was above and beyond. She handled the most sensitive things going on in my life with the grace of a best friend or big sister. I really can't say enough about Carol and why to pick her. Just talk to her and find out for yourself.

Carol Jeans is a great real estate agent, and we are so thankful we worked with her. She helped us sell our parents' house in Saratoga where they had lived for over 50 years. She helped us through the whole process - deciding to sell, emptying it out, doing the right renovations, staging, listing, and selling it. With elderly parents and a lot of emotion wrapped up in selling our family home, this wasn't easy. Carol has a great combination of sensitivity, patience, and drive to help us through it all. Carol knows the local market well from literally decades of experience. She knew exactly what renovations to do, how to prep the house for sale, how t...

We had an outstanding experience working with Carol on several real estate transactions. She is unparalleled in experience and expertise. So knowledgeable, organized and calm. She is the best! She helped us stage our home with beautiful pottery she had hand-picked in Italy to make our counters and cabinets beautiful. She hired and paid for window washers and deep indoor cleaners to make our home sparkle. She was on call 24/7 with questions and resources to make both our buying and selling experiences seamless. She simply excelled at all real estate tasks.

We worked with Carol and her team to sell our single family home in Los Gatos. She was amazing. Made everything super easy for us, managed the end to end process, got our home into great shape and sold the home for a price we were thrilled with. Highly recommended!

This lady was absolutely amazing from start to finish. Not only being compassionate, but very professional. What did she, say she was going to do she delivered. Carol, Ron, and Kathy will always be thankful and grateful to you and your team for selling our home. If you're looking for the best, you don't need to look any further then Carol Jeans. Thank you again.

Carol is amazing. She helped us buy our first home and now we have an amazing investment condo. She is very helpful, and responsive and gives great advise to match your needs for the property you are looking for. I highly recommend her!

I give Carol Jeans a high 5 Star rating! Carol worked with us every step in getting our home ready for sale, The staging was wonderful, and our home sold in 2 weeks. She is a pro at real estate and organized and honest! We highly recommend Carol!

We loved working with Carol on several real estate transactions. She is brilliant, knowledgeable, well experienced and loving. Such an exceptional agent and human being. 5 stars and simply the best of the best. You will adore working with her and be successful!

I have had the pleasure of working with Carol on both the sale of my home and the search and purchase of a new home. She listened to what my needs and desires were and made them her priority while expertly guided me through the process on each transaction. Her knowledge on pricing and organization and support in preparing a house for sale helped me complete the transaction quickly and at a strong price. She was readily available to show me houses that I was interested in as they came on the market and helped me through the decision process in making an attractive offer that was also in my best interest. She was clear in the options that were availab...

This is the hardest-working woman in the business hands down. If you want a highly experienced agent that will maximize your results look no further! Whether your buying or selling Carol and her team will get the job done seamlessly! I have been very impressed! You can't go wrong.

My wife and I had lived in our home for 35 years. We had rebuilt it after the Loma Prieta earthquake and loved it, but it was becoming too much for us to handle. We decided that even though we had a real estate agent in the family, and knew many wonderful real estate agents, this was an important business transaction, and we had to find the best real estate agent for our property. What distinguished Carol from the outset was that not only did we interview her, but she interviewed us! She came with an amazing team including: knowledgeable and experienced inspectors, painters, carpet specialists, and landscape experts, movers, cleaners, stagers, and p...

My wife and I will always be so glad that we chose Carol Jeans as our real estate agent and so grateful to her for her help. Carol was there to guide us through every stage of the process of selling my father's house after he passed away. She leant us her compassionate ear and really listened to us about what we wanted as clients. Using her many years of experience as a real estate agent, Carol researched and wrote up an extensive analysis of the market for houses in that area that led to a truly informed decision on how to price the house and what kinds of improvements it made sense to make (or not to make) in order to get the best value for the mo...

Carol was absolutely incredible to work with! She helped us purchase our first home in Willowglen and we could not recommend her enough! As first-time home buyers, we were inexperienced, so having an expert like Carol guide us through every step was extremely helpful! Every weekend for months she was available to look at houses we liked and was amazing at finding deal-breaking flaws in places we didn't even think to look for! At a few points in our search, we had our minds set on places that fit most of our criteria but were missing a garage. The garage was something that we really wanted but our excitement to get our first home had us finding ways ...

Carol Jeans was amazing from start to finish. Her warm personality and availability made the made the process of selling the family home an absolute pleasure. Most importantly, communication was seamless, with Carol and team answering any query almost immediately. She made perfect suggestions as to what improvements we could make to prepare the property for the market, and then had a team of gardeners, painters and tradespeople to carry out the work. No time or money was wasted and in the end, a spectacular sales price.

Carol sold our home in Los Gatos in March 2018. We made a bit of a snap decision to move out of the Bay Area and wanted a real estate agent that could make a deal happen on our timeline. A family friend recommended Carol to help with the sale. Carol helped us proceed quickly from preparation to staging to showings to a sale all within a few weeks. Her advice was very valuable to us. We also needed advice regarding our home purchase in Austin and Carol jumped in and helped make that deal happen. Carol has great insights from years of experience and knew our local market in Los Gatos very well. I absolutely recommend working with Carol. As others here...

Worked with anyone as professional, smart, honest, and kind as Carol Jeans. I would give her a 10 on: skill, knowledge, professionalism, communication, integrity, personality, and kindness. Carol sold our home in Los Gatos a few years ago as well as my mother's condo, just last year. The subs that were needed for my mom's condo did outstanding work. The stager that she uses is very, very good. She recommended a mover when I asked for one of the best movers I have ever used. Louise, her assistant is of the same caliber as Carol. Louise is top-notch! With another real estate agent, I might push back on the recommended list price, but not with Carol. S...

We have bought 3 homes with Carol every experience and all 3 were nothing short of A+. She is a professional who custom tailors every experience to your needs and gets you past the finish line with tremendous satisfaction. Leaving 3 decades of experience and wisdom aside, Carol's commitment is unfettered and complimented by a caring, empathetic, and patient personality. That makes her a terrific negotiator and problem solver what is unique about Carol is that she makes everyone on both sides of the transaction feel great about the outcome. On a related note, her effectiveness is the same whether it's at the top or lower end of the market you get the...

I met Carol through a friend who had worked with her to buy his home. I was extremely nervous about buying my first home, especially in the Silicon Valley real estate market. I did not need to be. Carol had everything under control, from explaining the most basic elements to me to connecting me with an equally-amazing loan officer. The best part was, that even as I was starting to lose hope that I would find something within my budget, Carol never lost hope. In May of 2016, we found it. After a careful look-over of the place, Carol said, "I think this is the one." We immediately wrote an offer, and by early July I was moving in to my new home. For m...

I have been with Carol Jeans since my first house purchase back in 1997. Over twenty years later, with 4 houses sold and 5 houses bought, Carol has been with me every step of the way. I have depended on this amazing woman with my biggest life decisions choosing a perfect home for my kids and I, with a great school district, in a safe and comforting neighborhood, and keeping "quality of everyday living" in mind. As an experienced and competent professional, Carol can be relied on for the important and necessary details of each and every transaction. She takes care of everything! More importantly, as a thoughtful and kind-hearted individual, Carol can...

Carol is amazing! She has been our agent for multiple transactions and we trust her implicitly. Her professionalism is exemplary, she is extremely knowledgeable, she goes way above and beyond any expectations, she truly cares about her clients, and is an absolute delight to work with. I cannot recommend Carol highly enough - she is extraordinary!

We used Carol for the sale of our Saratoga home. She was fabulous from start to finish. Carol is an excellent communicator, on top of every detail, and takes away the stress of the sales process. Carol helped us prepare the home for sale and had great recommendations from contractors, to stagers, to gallery art placement. The process was seamless and produced excellent results. You will not be disappointed in selecting Carol and her amazing team. She is simply the best in the business.

Carol helped us buy our first home in Willow Glen. She was spectacular! Shortly after we started working with her, COVID hit, which made things so much more complex with no open houses and required appointments. She was super dependable was able to get us into see homes quickly. She ensured that we were patient and gave us her honest opinion throughout the entire process. She wanted to make sure we found the home of our dreams and I am so glad we worked with her and were patient because we couldn't be happier with our new home! She is quick to understand your preferences and style, and she is extremely well connected in the area which was a great be...

Carol did a great job in the face of COVID which required that we switch our staging from physical to virtual. Her advice on contractors to spiff up the house at very reasonable prices and her ability to market despite the ongoing quarantine was amazing. She and her assistant Louise were very organized and made the sale painless, even though I had already moved out of state.

Carol Jeans is everything one could hope for in a real estate agent. She is warm, knowledgeable, honest, hardworking, and trustworthy. Most importantly, she is a true professional. When my husband and I set out to find a real estate agents to help us find our first home in Los Gatos, we interviewed several agents who were referred to us by trusted friends and family, but Carol immediately stood out to us and we are so grateful we decided to go with her. Carol scheduled and accompanied us to countless private showings, provided detailed and honest insights to assist us in our evaluations, and was able to use her personal connections in times and ways...

Carol Jeans was the real estate agent for the sale of our house in Los Gatos. I would simply describe the work she did for us as "sheer perfection". With her many years of experience and insider knowledge of the Los Gatos market she knew exactly how to best prepare our house for sale and market it competitively. She is a true professional and a skilled negotiator but most importantly, a pleasure to work with. Since we were moving out of the area, she asked us when we wanted to be at our destination and worked backwards from there to generate a schedule for repairs, inspections, staging, and going on the market. Carol has a group of trusted contracto...

Carol helped us purchase our first home. Everything about the house is so ideal we are still living in the same house and loving it. During the search process, she was meticulous, patient, and mindful in placing us in just the right house for us. We looked at hundreds of listings over months of search. We would highly recommend Carol Jeans.

We can recommend Carol Jeans highly from experience. Carol represented us both in the sale of our lovely Los Gatos home as well in the purchase of our new home closer to my work. Carol is truly delightful to work with. She is ethical, highly professional, and has a great demeanor to top it off! Carol new exactly what our home needed to show well on the market, and made the sale a very smooth transaction. Carol knows her market and how to get things done efficiently. Highly recommended!

It is with great pleasure that I write a review of Carol Jeans. Carol sold our home for us. A real estate transaction can sometimes be complicated and stressful. Carol made us feel secure and confident throughout the entire process. We felt we were in good hands the whole time. From the very beginning, Carol demonstrated a high degree of organizational skills and professionalism. She was very thorough in developing the correct price point for our house. The house did need some repairs. We were happy that Carol had access to contractors who did all of the repair work. It saved us a lot of time and effort. Our house was staged, went on the market and ...

Our family worked with Carol when she was referred to us by a trusted friend. We couldn't have been happier with the amazing advice and energy she brought to our home-buying experience. She was professional, knowledgeable, detail-oriented, and a good listener. Above all that, she was lovely to spend time with. We will always be thankful for her patience and insight. We recommend her highly to anyone interested in working with the best.

Carol was recommended to us by a friend. She and her assistant Louise, were incredibly thorough, competent, and professional. We had a price we wanted to meet and Carol counseled that we may struggle to get that price. So we decided to wait. Within a couple of months, Carol came back to us and said she thought she could get us that price. She brought us 6 buyers and 1 made an offer at that price. We never even made it to the MLS. The whole process was smooth, and as painless as selling a house could be. I would thoroughly recommend Carol - she knows the market, has excellent judgment,t and knows everyone.

Carol and her team at the Sereno Group are the best. We have bought and sold several houses over the years in different parts of the country and have had the pleasure of working with some amazing real estate agent, who have gone on to become friends but Carol took the relationship to another level. Carol knows the bay area market cold and her advice is based on years of experience and it shows. There was not a single detail however small that Carol missed regardless of whose responsibility it was. I am and will be recommending Carol to everyone in my network.

We got to Carol by referral from a friend. We were first-time buyers in the US (had bought houses in Germany before but the process is completely different). Carol explained us the complete process and terms, guided us through all the steps, and was very patient with us as clients. She gave us patiently all the time that we needed to find the house that was exactly right for us, having a good feeling about what we liked and needed. We were very successful with her and the best compliment that I can make here is that I didn't have a single sleepless night during the complete process - something that is really unusual if you're considering the size of...

Over the past 14 years, we have bought three houses with Carol and sold three houses with her too. Working with Carol gave us peace of mind and confidence with every transaction. She has the right blend of being a professional advisor, and being a sympathetic and caring friend who understands what you want and does her best for you. She has so much experience and understanding of the market that you know she could handle every situation that might come up. We are so glad that we found Carol, our trusted partner, and guide in the crazy world of Real Estate.

We chose Carol to represent us in the sale of our Los Gatos home. She led us through the entire process offering superior guidance every step of the way. Her team of recommended plumbers, electricians, painters, handymen, and stagers was top-notch in preparing the home for sale. Louise, her assistant, was equally proficient and very detail-oriented. Carol's organizational skills including scheduling ensured that the entire process adhered to the timeline she created and we quickly understood that we had chosen correctly, as her success in her field is due in part to her incredible dedication to her clients. As a result of her expertise, and even tho...

We carefully selected Carol Jeans to sell our Los Gatos home. Ironically, Carol was the listing agent on our property when we bought our house 23 years ago and her name came up as we were doing our research with friends who had successfully sold their home with Carol. If you're buying or selling a home in Los Gatos, it is so important that you work with a professional who knows the area inside and out as "market price" information on Zillow, Redfin, and other real estate sites may vary by hundreds of thousands of dollars on a multi-million dollar home. The market price is going to be the market price, how you approach your sale is what makes the dif...

Carol worked with us to purchase our first home in Fremont and she made our home-hunting process, a pleasant experience. From organizing meetings, signing us up for listings, and introducing us to one of the best bank mortgage officers, everything was extremely professional and organized. With Carol's 29 years of experience in the field, she was so patient with us in finding our perfect home and her advice was invaluable to us in the whole journey. She even worked with us during the holidays and was available on the phone and by email during her travel- we felt she went above and beyond. Louise, her assistant provided support during the whole proces...

Carol and her team were incredible to work with. the house preparation and staging were top-notch, and we got a great price for the sale of our home. The timeline was precise, and she made all of the deadlines and kept us informed the whole way. She has a great team of people who she works with, and the end result was amazing! I highly recommend Carol for the sale of your home!

Carol is a superstar. She has been my real estate agent on 7 home buying transactions and 5 home-selling transactions over a 20-year period. Her knowledge of market conditions is excellent. I trust she has always had my best interests in mind as we have moved through each process. She is also highly respected by her colleagues. This allows her to negotiate well and allows the agents representing the other party to have confidence in the positions she takes. Her assistant, Louise, makes sure everything moves quickly and smoothly. They are a formidable team.

I am sure that there are a number of very fine real estate agent in the South Bay area, but I have never worked with anyone as professional, smart, honest, and kind as Carol Jeans. I would give her a 10 on: skill, knowledge, professionalism, communication, integrity, personality, and kindness. Carol sold our home in Los Gatos a few years ago as well as my mother's condo, just last year. The subs that were needed for my mom's condo did outstanding work. The stager that she uses is very, very good. She recommended a mover when I asked for one of the best movers I have ever used. Louise, her assistant is of the same caliber as Carol. Louise is top-notc...

We moved to California from Chicago. We were not very familiar with the California real estate joys. I had picked a few other real estate agents, but none had really felt like they were interested in more than just making a transaction. Until we met Carol. Not only did she stick with us for 9 months as we constantly changed our minds on what we wanted, but even months after buying our home, if there is a question I have about anything related to the house, Carol is the first call I make. And it's amazing how responsive she is. She has assured me that she will be my home hotline for the rest of my life. It is such a pleasure dealing with her, that we...

We just completed our third Los Gatos house sale with help from Carol. To say she is good at what she does is a monumental understatement. She is tremendously knowledgable, cooperative, creative and is always a pleasure to deal with in all regards. In our most recent sale, she went way beyond the call of duty to guide us through a very successful house sale. I cannot thank Carol for her efforts, without also mentioning Louise, her assistant of many years, who is a rock star in her own right. Suffice it to say, Carol is as good as you will ever find if you are buying or selling your house.

My family has worked with Carol Jeans for many years now and she has been our real estate agent for 4 transactions. She is the best in the business. Her knowledge of the real estate market, professionalism, and authenticity is unmatched and unwavering. The most recent home search was for my elderly father who had very specific needs for an ideal home. The search took a year, and she stayed the course by taking the time to show us houses on a weekly basis. Carol was very patient and determined; she has always made sure everyone's needs are met. Maybe above all else, Carol is a genuine, thoughtful, hardworking and overall wonderful human being. We loo...

I bought a home from Carol 21 years ago, then hired her to sell my home. So I've seen her on both sides of a transaction. She's extremely detail-oriented and creative and has a great set of resources to bring to bear to help you get your home ready to get top dollar.